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Returns to

When you receive your online order, you will also receive a small receipt or packing slip in the package with the product(s) you ordered. Please keep this document, as it will be required for both online and in store returns and exchanges.

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) belonging to eligible categories will be replaced with a like item, upon return. Headsets and microphones, gaming chairs, virtual reality headsets, arcades, racing wheels, premium controllers (Elite, Pro, Edge, etc.), premium accessories (like memory storages, PS portal, etc.), printers, PC accessories, lighting and build kits in unopened packages can be returned or exchanged. In case of a defective item belonging to this category, terms and conditions of the manufacturer's warranty will apply.

We do not accept returns of:

  • Any product(s) returned more than 15 days from the date delivery of the shipment.
  • Any product(s) that has been opened (taken out of its plastic wrap).
  • Any product(s) not in its original condition.
  • Any product(s) that is damaged, played, or is missing parts.
  • Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
  • Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

Our return policy is described at Online Returns and Exchanges.

To return products purchased Online:

To return or exchange an item to, please contact our Customer Service team for a shipping label for your return, and ensure you include the packing slip from your original order with your return.

Items may be returned by taking them to a GameStop store location in Canada. Items returned to an GameStop store location must be accompanied by the original packing slip. Store return policies may vary and are subject to manager approval.

To return products purchased in stores Click Here for details.

Promotional Discounts and Returns: Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.

Still have Questions?

Please contact our Customer Service team.

Pre-ordering products for in-store pickup is fast and easy. First, ensure you’re logged in on, and simply add eligible pre-orders to your shopping cart using the "Add to Cart" button. In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. A $5 deposit is required to ensure your product is reserved for you in-store. Please be aware that regular in-stock merchandise are not eligible for pickup in-store.

You’ll need to select an GameStop store where you’ll pickup your order. You can do this by using the map feature at the checkout and searching by city, store address, or postal code. Once your order is placed, you cannot change your selected store. You will receive an order confirmation by email and a call from the store once your product arrives. At that time, you’ll be required to pay the balance of your order at the store.

If you would like to cancel your pre-order, please visit the store that you directed the order to. An associate will be more than glad to assist you with the refund.

Please note that your order details will not be visible to the associates at your pick-up location immediately. Details will be sent within 24 hours of placing your order.

Please note: This is a digital product. The product will be delivered in the form of a redeemable code which will be viewable on the "My Order" page.

All orders for Digital products are manually checked by our team prior to approval. If your order is placed outside of normal office hours (Monday to Friday), this may delay processing of your order.

Please note: Digital products are non-refundable and cannot be exchanged once the order has been processed.

Digital products purchased from this website will work on Canadian accounts only!

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