Returns to gamestop.ca
When you receive your online order, you will also receive a small receipt or packing slip in the package with the product(s) you ordered. Please keep this document, as it will be required for both online and in store returns and exchanges.
Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) belonging to eligible categories will be replaced with a like item, upon return. Headsets and microphones, gaming chairs, virtual reality headsets, arcades, racing wheels, premium controllers (Elite, Pro, Edge, etc.), premium accessories (like memory storages, PS portal, etc.), printers, PC accessories, lighting and build kits in unopened packages can be returned or exchanged. In case of a defective item belonging to this category, terms and conditions of the manufacturer's warranty will apply.
We do not accept returns of:
- Any product(s) returned more than 15 days from the date delivery of the shipment.
- Any product(s) that has been opened (taken out of its plastic wrap).
- Any product(s) not in its original condition.
- Any product(s) that is damaged, played, or is missing parts.
- Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
- Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.
Our return policy is described at Online Returns and Exchanges.
To return products purchased Online:
Online:
To return or exchange an item to gamestop.ca, please contact our Customer Service team for a shipping label for your return, and ensure you include the packing slip from your original order with your return.
Store:
Items may be returned by taking them to a GameStop store location in Canada. Items returned to an GameStop store location must be accompanied by the original packing slip. Store return policies may vary and are subject to manager approval.
To return products purchased in stores Click Here for details.
Promotional Discounts and Returns: Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.
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