Accessibility Games, Games Consoles & Accessories at GameStop.ca  - GameStop.ca
 

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2021-09-26 4:20:45 PM

Accessibility Statement

This Accessibility Statement applies to: www.gamestop.ca


Accessibility Logos

We Value Digital Inclusion

In our effort to provide a fully accessible and optimized user experience for all site visitors, GameStop has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site or the specific abilities of those individuals seeking access to this site.

The GameStop website is monitored and tested regularly as part of a fully managed accessibility compliance solution provided by AudioEye, a third-party provider of Web Accessibility testing, remediation, and monitoring services dedicated to eradicating digital access barriers (join the movement). As issues of accessibility are identified, results of automated and manual testing are managed through the AudioEye’s proprietary audit ecosystem. As new solutions are discovered to improve the user experience, remediation is tracked through the AudioEye system and fixes are implemented to improve the website user experience.


AudioEye Accessibility Certification

The AudioEye Trusted Certification represents a commitment to accessibility and digital inclusion.

AudioEye Certification - AudioEye Trusted

The AudioEye web accessibility certification process involves automatic and manual testing with the goal of identifying and resolving access barriers, conforming with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.1Level AA Success Criteria, and ensuring an optimal user experience for all users, regardless of their individual abilities.

  • AudioEye Activation is complete.
  • Testing & Discovery is ongoing with continuous monitoring.
  • Remediation & Validation is ongoing.
  • 24/7 Website accessibility help desk is active. Report an issue.
  • Accessible site menu is activated.
  • Page elements menu is activate
  • Visual Toolkit is activated.
  • Player is activated.
  • AudioEye Trusted remains active.

AudioEye certifies that the GameStop website is being optimized to substantially conform with AudioEye’s interpretation of the informative guidance provided by WCAG 2.1 AA. In this ongoing effort, certified accessibility professionals have already made progress to remove access barriers and will continue to enhance this site for optimal accessibility and usability for all users.

This perpetual and uninterrupted process will include regular releases that improve access and usability for all users, including users of Assistive Technology. AudioEye and GameStop continue to collaborate in pursuit of conforming with WCAG principles, guidelines, and success criteria.


Last updated June 30, 2021


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This website is regularly tested using a variety of assistive technologies. We recommend using the following web browser / screen reader combinations for an optimized experience:

  • For Windows users: JAWS and Internet Explorer or NVDA and Firefox
  • For Mac users: VoiceOver and Safari or VoiceOver and Chrome
  • For mobile users: VoiceOver for the iPhone and TalkBack for Android devices

Improving the User Experience for Users of Assistive Technologies


Web Accessibility Guidelines

GameStop has leveraged the Web Content Accessibility Guidelines (WCAG) 2.1 as reference to ensure the web content made available from this site is more accessible for individuals with disabilities and user friendly for everyone.

These globally recognized best practices (as recommended by the World Wide Web Consortium) consist of three levels of accessibility measurement (A, AA, and AAA). To the greatest extent feasible, GameStop has elected to conform to Level AA of these guidelines.

Related Links:

Web Accessibility Initiative (WAI)

Design guidelines for electronic and information technology


Feedback

Dedicated web accessibility experts are available to assist site visitors with any issues accessing content and the various services and functions made available across the GameStop website. Site visitors may choose to engage with the Help Desk to report and troubleshoot web accessibility related issues.

If you encounter issues with any page on our site that presents a challenge for individuals with disabilities, please submit your feedback


Providing Users with a Free Customizable Assistive Utility

AudioEye Toolbar

In addition to the above-mentioned techniques and strategies – and since not all site visitors have access to assistive tools such as screen readers – we provide free Web Personalization Tools that allow site visitors to customize their user experience. Activate the AudioEye Toolbar to access each tool listed below.

AudioEye Tools are off

Experience the AudioEye Toolbar

To experience the AudioEye AudioEye Toolbar, activate the AudioEye Toolbar button in the bottom right hand corner.

Explore your accessibility options.

The AudioEye Toolbar provides Tools Tailored to Needs

Learn more about the ways in which the AudioEye Toolbar allows site visitors with diverse abilities to customize their user experience:

Browse All Features

The following tools may be available in the AudioEye Toolbar:

Player

Listen to the content of a web page read aloud

Visual Toolkit

Customize the visual display of the website

Site Menu

Navigate simplified menus using your keyboard or mouse

Page Elements Menu

Access page elements and regions with simple keystrokes

AudioEye Help Desk

Report accessibility related issues


Third-Party Sites

Throughout this website, we make use of different third-party websites such as Instagram, YouTube, Twitter, and Facebook to spread news and information about GameStop products and services. These sites, which are not controlled by GameStop, may present challenges for individuals with disabilities that we are not able to control or remedy.

As made publicly available, here are the Accessibility Policies provided from these third-party sites:

Facebook Accessibility Policy

YouTube Accessibility Policy

Instagram Accessibility Announcement

Instagram Accessibility

Twitter Accessibility

LinkedIn Accessibility


Ongoing Commitment to Accessibility

To learn more about GameStop multi-year accessibility plans, please visit the documents below:

Accessible Customer Service Plan

Accessibility for Customers with Disabilities




Pre-ordering products for in-store pickup is fast and easy. First, ensure you’re logged in on gamestop.ca, and simply add eligible pre-orders to your shopping cart using the "Add to Cart" button. In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. A $5 deposit is required to ensure your product is reserved for you in-store. Please be aware that regular in-stock merchandise are not eligible for pickup in-store.

You’ll need to select an GameStop store where you’ll pickup your order. You can do this by using the map feature at the checkout and searching by city, store address, or postal code. Once your order is placed, you cannot change your selected store. You will receive an order confirmation by email and a call from the store once your product arrives. At that time, you’ll be required to pay the balance of your order at the store.

If you would like to cancel your pre-order, please visit the store that you directed the order to. An associate will be more than glad to assist you with the refund.

Please note that your order details will not be visible to the associates at your pick-up location immediately. Details will be sent within 24 hours of placing your order.

DIGITAL PC POPUP

Please note: This is a digital product. The product will be delivered in the form of a redeemable code which will be viewable on the "My Order" page.


All orders for Digital products are manually checked by our team prior to approval. If your order is placed outside of normal office hours (Monday to Friday), this may delay processing of your order.


Please note: Digital products are non-refundable and cannot be exchanged once the order has been processed.


Digital products purchased from this website will work on Canadian accounts only!

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