• Holiday Hub

Gift Giver's Guarantee

Unopened purchases made between November 1, 2023 and December 24, 2023 may be returned with a receipt until January 15, 2024.

GameStop Gift Cards

Digital Gift Cards: Order anytime, and receive via email!

Holiday Store Hours

GameStop has extended holiday hours to better serve you this holiday season. Check out your local store's hours.

Customer Service Hours


10:00am - 6:00pm (EST)





Except for the following:

Dec 25th, 2023


Dec 26th, 2023


Jan 1st, 2024


Please call 1-877-442-6303 or email help@ebgames.ca to speak with a Customer Relations Representative.

Get FREE Shipping

Receive free Standard Shipping on orders over $75 (before tax)! Restrictions may apply.

Shipping Deadlines

Place your order before the time periods listed below to ensure you receive your package before December 24th!*

Standard/Free Shipping outside Ontario

Dec. 7th by Noon (EST)*

Standard/Free Shipping in Ontario

Dec. 14th by Noon (EST)*

Express Shipping anywhere in Canada

Dec. 19th by Noon (EST)*

* Please note that orders shipped to remote areas or PO boxes may take longer than the shipping deadlines specified due to unforeseen carrier delays. Please visit Canada Post for more information.

Miss the shipping deadline? No problem!

In a hurry? Select the "Collect In Store" tab on the delivery option page, and reserve your item for pick-up free of charge at one of our stores across Canada.

How long will it take my order to ship?

Orders with Express Shipping are processed within one business day, and orders with Standard or Free Shipping are processed within three business days. Please visit our Shipping Information page for more information.

Orders placed between Dec 24, 2023 - Jan 1, 2024 will require up to 6 business days to process before shipment due to a substantial increase in order volume during this time period.

Pre-ordering products for in-store pickup is fast and easy. First, ensure you’re logged in on gamestop.ca, and simply add eligible pre-orders to your shopping cart using the "Add to Cart" button. In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. A $5 deposit is required to ensure your product is reserved for you in-store. Please be aware that regular in-stock merchandise are not eligible for pickup in-store.

You’ll need to select an GameStop store where you’ll pickup your order. You can do this by using the map feature at the checkout and searching by city, store address, or postal code. Once your order is placed, you cannot change your selected store. You will receive an order confirmation by email and a call from the store once your product arrives. At that time, you’ll be required to pay the balance of your order at the store.

If you would like to cancel your pre-order, please visit the store that you directed the order to. An associate will be more than glad to assist you with the refund.

Please note that your order details will not be visible to the associates at your pick-up location immediately. Details will be sent within 24 hours of placing your order.

Please note: This is a digital product. The product will be delivered in the form of a redeemable code which will be viewable on the "My Order" page.

All orders for Digital products are manually checked by our team prior to approval. If your order is placed outside of normal office hours (Monday to Friday), this may delay processing of your order.

Please note: Digital products are non-refundable and cannot be exchanged once the order has been processed.

Digital products purchased from this website will work on Canadian accounts only!

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