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iPhones & iPads Trade Information

We are excited to announce that we now accept iPhones & iPads trade-ins in our stores!

Lookup your device's value

Items to review prior to bringing in your iPhone and/or iPad to trade in with us:

What iPhones & iPads versions can be traded in currently?

•   iPhone X to iPhone 13
•   iPad 3rd Gen. to 9th Gen
•   Bringing a charger is optional
•   The device is Canadian

How does the device look?

•   Only pristine looking devices will be accepted
•   Screen needs to be scratch and crack free
•   Device should not have any bends, dents, or damage to ports. No personal engravings (Including scratches on the back or shell of the device).

How does the device function?

•   Device should be fully functional, comparable to when you purchased it (all ports, camera operational, connects to Bluetooth and Wi-Fi, and all functions work)
•   Note:
       For iPhone XS and newer models, we do not accept if your battery health is below 85%
       For all older models we can still take your trade with a refurb charge applied except for iPhone XR and newer models.
•   Needs to be a Canadian device

What’s on the device?

•   Clear your iPhone and/or iPad of all personal items prior to bringing the device in
•   Remove screen protectors if any •   It is preferred not to have the device factory wiped prior to bringing in, as we need to verify a few things. We will take a hands-off approach to help you through this process while respecting your privacy

Which stores do not accept trade-ins of electronic devices?

Province Store Locator
British Columbia


2271 Harvey Avenue

Kelowna, BC

V1Y 6H2


102-1575 Banks Road

Kelowna, BC

V1X 7Y8

* GameStop Canada does not accept multiples devices; all trades are subject to approval. See sales associate for details.

Pre-ordering products for in-store pickup is fast and easy. First, ensure you’re logged in on, and simply add eligible pre-orders to your shopping cart using the "Add to Cart" button. In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. A $5 deposit is required to ensure your product is reserved for you in-store. Please be aware that regular in-stock merchandise are not eligible for pickup in-store.

You’ll need to select an GameStop store where you’ll pickup your order. You can do this by using the map feature at the checkout and searching by city, store address, or postal code. Once your order is placed, you cannot change your selected store. You will receive an order confirmation by email and a call from the store once your product arrives. At that time, you’ll be required to pay the balance of your order at the store.

If you would like to cancel your pre-order, please visit the store that you directed the order to. An associate will be more than glad to assist you with the refund.

Please note that your order details will not be visible to the associates at your pick-up location immediately. Details will be sent within 24 hours of placing your order.


Please note: This is a digital product. The product will be delivered in the form of a redeemable code which will be viewable on the "My Order" page.

All orders for Digital products are manually checked by our team prior to approval. If your order is placed outside of normal office hours (Monday to Friday), this may delay processing of your order.

Please note: Digital products are non-refundable and cannot be exchanged once the order has been processed.

Digital products purchased from this website will work on Canadian accounts only!

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