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Game Play Guarantee

What is the Game Play Guarantee?

The Game Play Guarantee is an extra service GameStop provides to our customers when they are buying their games. This service provides extended assurance above and beyond the manufacturer’s warranty. With the Game Play Guarantee, games that are scratched rendering them unplayable will be replaced. This Guarantee can be purchased for any new or used game.

How does the Game Play Guarantee work?

Any unplayable game that has been covered with a Game Play Guarantee will be replaced one time within a 12-month period.

An original receipt for the game purchased must be presented indicating that a Game Play Guarantee has been purchased for that game.

All games must be returned complete in their original packaging with all applicable manuals.

If purchased new, the unplayable game will be replaced with a copy of the same new game. In the event that a new copy of the game cannot be found as a replacement, then a used copy of the same game will be provided. If purchased used, the unplayable game will be replaced with same used game. If no new or used copies are available, then the customer can choose another used game to exchange that is the same current retail value as the replacement title.

Cracked and broken discs are not covered by the gameplay guarantee.

How much is the Game Play Guarantee?

  • Only $3 for each new game purchased.
  • Only $2 for each used game purchased.

Is the Game Play Guarantee available online?

At this time, the Game Play Guarantee is available only in-store.

Pre-ordering products for in-store pickup is fast and easy. First, ensure you’re logged in on, and simply add eligible pre-orders to your shopping cart using the "Add to Cart" button. In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. A $5 deposit is required to ensure your product is reserved for you in-store. Please be aware that regular in-stock merchandise are not eligible for pickup in-store.

You’ll need to select an GameStop store where you’ll pickup your order. You can do this by using the map feature at the checkout and searching by city, store address, or postal code. Once your order is placed, you cannot change your selected store. You will receive an order confirmation by email and a call from the store once your product arrives. At that time, you’ll be required to pay the balance of your order at the store.

If you would like to cancel your pre-order, please visit the store that you directed the order to. An associate will be more than glad to assist you with the refund.

Please note that your order details will not be visible to the associates at your pick-up location immediately. Details will be sent within 24 hours of placing your order.

Please note: This is a digital product. The product will be delivered in the form of a redeemable code which will be viewable on the "My Order" page.

All orders for Digital products are manually checked by our team prior to approval. If your order is placed outside of normal office hours (Monday to Friday), this may delay processing of your order.

Please note: Digital products are non-refundable and cannot be exchanged once the order has been processed.

Digital products purchased from this website will work on Canadian accounts only!

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