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GameStop - Help

Trade in Program F.A.Q.s

What is the GameStop Trade-in program?

GameStop offers the opportunity to trade in your used games, accessories, and consoles for in-store credit. Customers can also trade towards pre-paid Visa or Mastercard gift cards that can be used elsewhere.

What can I trade in at GameStop?

We accept trades on select games, accessories, console and handheld hardware for the following gaming platforms: Nintendo 3DS, PlayStation 4, XBOX One, & Nintendo Switch.

What restrictions are there on trading?

To comply with local laws and regulations, customers must be at least 18 years of age to trade in at GameStop. Valid government ID must also be shown at the time of trade, and depending on the province or territory, some personal identification may have to be recorded for auditing purposes only. If the local laws and regulations differ from the trade-in policy stated above, then the local laws and regulations come into effect. Please note that some locations have limitations on the Trade program. See your local store for details.

What needs to be included with my trade?

Software games must include original cases, artwork and instructions in order to be eligible for our trade promotions. Hardware/Accessories devices require applicable cables, power adaptors and one controller per console. See associate for complete details.

How is the trade value determined?

Our trade values are determined using many factors, including condition, replayability, popularity and the number of units traded in nationally. The value of games, accessories, electronics and hardware will diminish over time so be sure to trade it in right away.

How much will I get for my trade?

Trade values differ for each item traded, but many items can be increased in value by one of our many trade promotions. Plus, EDGE members get additional trade credit depending on their level in the program. Trade offers cannot be combined. See in-store for specific trade values and details on our current trade promotions.

Why trade at GameStop?

GameStop offers a safe, friendly environment where you can trade your games, consoles or electronics towards the purchase of other games, gaming related merchandise or electronics. You can also put your trade credit towards pre-paid Visa and MasterCard gift cards. With our various trade offers, you can get even more credit towards your next purchase.

Can I trade in games not purchased at GameStop?

We accept games purchased from any retailer, without proof of purchase.

Is there an expiry date on the trade-in credit?

No. Customers can use their trade-in credit at any time and at any GameStop location in Canada or online at

Do I have to purchase something at the same time I trade in a game?

Customers can trade in as many items as they want and they can trade towards any product in the store, presell an upcoming item, take their trade credit with them on an GameStop card or a pre-paid Visa or MasterCard gift card.

What happens to a game once I trade it in?

Consoles, electronics and select accessories are automatically sent back to our Reclamation Centre where the product undergoes a thorough refurbishment process which includes testing, repairs (if needed) and cleaning. All products must pass through our Quality Assurance process before it is shipped back to store as refurbished.

Why do you call them Playd games?

When customers trade in their old games, accessories, or systems, we clean, repair, and repackage them, then put them back on our shelves to be sold. We then call these products "Playd", as they have now been saved from being thrown into a landfill.

Do Playd games come with a warranty?

Our Playd product is backed by our 30 day return policy – if there are any issues we will exchange it for the same product. For further peace of mind, you can add extended warranties on all of your games, accessories, and consoles for an additional charge.

How are your Playd prices determined?

The retail value of our Playd product will be determined based on the supply/demand, model and the age of product.

Trade values change regularly. Trades must be in working condition. Activation fees may apply. Some restrictions apply in select municipalities. See sales associate for complete details.

Trade guidelines:

As a general rule, we do not accept: Multiple copies of the same game or same game system traded by the same customer. Unopened merchandise (unless a receipt for the original purchase is presented). Games or systems with non-Canadian region codes. Fire damaged items. Accessories with frayed cords or exposed wires. Defective accessories, consoles, handhelds or software. Items which prompt for a serial number, but no serial number is present. No dealers.

Hardware exclusions include: Consoles with parental controls that can’t be removed. PS Vitas with cracked screens or severely scratched screens. Handheld Systems that will not power on with the charger plugged in. Systems known to be modified. Hardware with severe cosmetic damage to the extent of being clearly un-repairable, or to an extent that clearly renders it ineligible for resale (i.e. severe or unsightly scratches, cracked cases, exposed internal components). Systems infested with insects or any other creatures. Systems with pornographic or vulgar stickers. Systems with specific cosmetic identifiers and/or systems that show signs of tampering.

Software exclusions include: Discs that are cracked into the data layer or chipped, warped, dented, broken, or has holes in it. Burned, pirated, or counterfeit games. Multiple copies of the same game. Cartridges with disfigured or missing labels, or that are mislabeled. Multi-disc games wherein all required discs are not present. Kinect: If the movable neck on the device is cracked or broken in any way Cracked, broken lenses or cameras on the unit.

Pre-ordering products for in-store pickup is fast and easy. First, ensure you’re logged in on, and simply add eligible pre-orders to your shopping cart using the "Add to Cart" button. In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. A $5 deposit is required to ensure your product is reserved for you in-store. Please be aware that regular in-stock merchandise are not eligible for pickup in-store.

You’ll need to select an GameStop store where you’ll pickup your order. You can do this by using the map feature at the checkout and searching by city, store address, or postal code. Once your order is placed, you cannot change your selected store. You will receive an order confirmation by email and a call from the store once your product arrives. At that time, you’ll be required to pay the balance of your order at the store.

If you would like to cancel your pre-order, please visit the store that you directed the order to. An associate will be more than glad to assist you with the refund.

Please note that your order details will not be visible to the associates at your pick-up location immediately. Details will be sent within 24 hours of placing your order.


Please note: This is a digital product. The product will be delivered in the form of a redeemable code which will be viewable on the "My Order" page.

All orders for Digital products are manually checked by our team prior to approval. If your order is placed outside of normal office hours (Monday to Friday), this may delay processing of your order.

Please note: Digital products are non-refundable and cannot be exchanged once the order has been processed.

Digital products purchased from this website will work on Canadian accounts only!

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