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Need some help?

Please call us at 1-877-442-6303 for any question that you may have. Our hours of operation are Monday through Friday 10:00am to 7:00pm (EST).

You can also email us at help@ebgames.ca.

For product safety concerns, please email productsafety@ebgames.ca.



EDGE Rewards Program

Before contacting us we recommend that you check out our FAQ page where we have answers to the most commonly asked questions about the EDGE Rewards Program.

If you still have questions, please call us at 1-855-4EB-EDGE (1-855-432-3343) or send an email to help@ebgames.ca.

Pre-ordering products for in-store pickup is fast and easy. First, ensure you’re logged in on ebgames.ca, and simply add eligible pre-orders to your shopping cart using the "Add to Cart" button. In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. A $5 deposit is required to ensure your product is reserved for you in-store. Please be aware that regular in-stock merchandise are not eligible for pickup in-store.

You’ll need to select an EB Games store where you’ll pickup your order. You can do this by using the map feature at the checkout and searching by city, store address, or postal code. Once your order is placed, you cannot change your selected store. You will receive an order confirmation by email and a call from the store once your product arrives. At that time, you’ll be required to pay the balance of your order at the store.

If you would like to cancel your pre-order, please visit the store that you directed the order to. An associate will be more than glad to assist you with the refund.

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