General Questions

What is Xbox All Access?

With Xbox All Access, you get an Xbox console and 24 months of Xbox Game Pass Ultimate, with over 100 high-quality games and an EA Play membership, from $29.99 a month 0% APR for 24 months with PayPlan^TM by RBC.^{^}

With no upfront cost Xbox All Access has everything you need to experience next-gen gaming.

Which Xbox consoles can I buy with Xbox All Access?

All Xbox consoles available for purchase with Xbox All Access will appear at http://www.gamestop.ca/xboxallaccess. Please visit this page to view updates to console selection and availability.

Can additional items be added to my Xbox All Access purchase for a low monthly price?

While we're always looking for new ways to give gamers the best value and choice, right now you can't add other items such as Xbox accessories or extended warranties to be included in your Xbox All Access monthly payment at this time. However, additional items can be purchased separately.

Does Microsoft provide the financing for Xbox All Access?

No. Microsoft is not extending credit and does not determine credit terms or eligibility. RBC provides financing for Xbox All Access and determines qualifications for, and terms of, credit. You will receive a payment reminder from PayPlan^TM by RBC when your payments are due, and you will have secure access to your personal loan details and payment options at any time.

Can I use my credit card instead of PayPlan^TM by RBC for my Xbox All Access purchase?

No. Low monthly payments for Xbox All Access are only available by qualifying and accepting an installment loan agreement with PayPlan^TM by RBC.

Are there any fees for PayPlan^TM by RBC for Xbox All Access?

There are no application fees, no annual fees, no late fees, nor early repayment fees for PayPlan^TM by RBC for Xbox All Access. However, late or delinquent payments will be reported to the credit bureaus.

Can I combine Xbox All Access with any other promotional offers?

Xbox All Access is an exclusive, standalone offer and can't be combined with other offers, such as temporary price reductions or trade-ins, unless specifically stated.

Can I make multiple Xbox All Access purchases?

At this time there is a limit of one Xbox All Access purchase per customer, and only one Xbox All Access purchase can be made per transaction.

Pre-Order Questions

How do I pre-order Xbox Series X or Xbox Series S with Xbox All Access?

Complete your pre-order for Xbox Series X or Xbox Series S with Xbox All Access in three easy steps:

1. 1. Visit the Xbox All Access page and select Xbox Series X or Xbox Series S.
2. 2. Qualify and complete your pre-order with no upfront cost.
3. 3. Your Xbox Game Pass Ultimate subscription will be waiting for you on your new console.

Your first payment will be due within 30 days of when your console ships.

Will I need to make a down payment for my pre-order with Xbox All Access?

Customers who join Xbox All Access have no upfront cost. No down payment is required for your pre-order with Xbox All Access. Your first monthly payment with PayPlan^TM by RBC for Xbox All Access will be due within 30 days from date of console shipment.

I pre-ordered Xbox Series X or Xbox Series S with Xbox All Access. When is my first payment due?

Your first monthly payment with PayPlan^TM by RBC for Xbox All Access will be due within 30 days from date of console shipment.

I've pre-ordered Xbox Series X or Xbox Series S with Xbox All Access. How do I change my shipping information before my purchase is shipped?

After submitting your order, you will not have the ability to modify either your order, or any details regarding fulfilment of your order (e.g. your billing address, your shipping address, your contact number, any delivery notes, etc.). If any change is needed, you will be required to cancel your pre-existing order, place a new order, and submit a new loan application for PayPlan^TM by RBC loan to finance it, which may have impact to your credit score. Any such cancellation will be subject to the Xbox All Access cancellation rules which can be viewed here.

When can I expect to be notified that my pre-order for Xbox Series X or Xbox Series S with Xbox All Access will be shipped?

You will receive an email confirmation from GameStop on the day your console is shipped from our distribution centre.

Can I change my pre-existing Xbox Series X or S pre-order to an Xbox All Access Xbox Series X or S pre-order?

At this time, we are unable to change pre-existing Xbox Series X and S pre-orders from a regular pre-order to an Xbox All Access pre-order.

Payments / Financing Questions

How do I contact PayPlan^TM by RBC for questions?

You can find answers to common questions, as well as contact details, by visiting the PayPlan FAQs at https://faq.rbcpayplan.com.

Is PayPlan^TM by RBC required for my Xbox All Access purchase?

Yes. PayPlan^TM by RBC lets you enjoy Xbox All Access for no upfront cost, a low monthly price, and 0% APR for 24 months.^{^}

What is PayPlan^TM by RBC?

PayPlan^TM by RBC lets approved customers buy a console with Xbox All Access for a low monthly price and no upfront cost.^{^} A loan with PayPlan^TM by RBC allows you to purchase your Xbox All Access including your console for a fixed monthly price and a 0% APR for 24 months.^{^} PayPlan^TM by RBC will notify you when your payments are due every month, and you will be able to access your loan details, or manage your payment details at any time. There are no application fees, annual fees, early payoff fees, or late fees. Just simple and easy equal monthly payments.

Will my credit be impacted when I apply for PayPlan^TM by RBC?

Your credit score will not be impacted when you submit your request for pre-qualification and review your PayPlan^TM bundle. However, if you review and accept the terms of your loan agreement, RBC will perform a credit check which may impact your credit score.

How do I make payments for PayPlan^TM by RBC?

Approved customers will receive an email from PayPlan^TM by RBC following their Xbox All Access purchase. PayPlan^TM by RBC will notify you when your payments are due, and you will have secure access to your personal loan details and payment options at any time. For more information please visit https://faq.rbcpayplan.com.

Where can I view the PayPlan^TM account summary and payment history?

PayPlan^TM by RBC provides an easy and secure way to view your information at https://members.rbcpayplan.com. View your account summary, transaction history, and make payments using your PC or mobile device.

What happens if I don't qualify for a PayPlan^TM by RBC installment loan?

In the event you do not qualify for an installment loan with PayPlan^TM by RBC, you will be notified at the end of the application process. If you do not qualify for a loan, you will have an opportunity to purchase an Xbox console using your credit card or PayPal account through our regular checkout process.

How does the PayPlan^TM by RBC loan application work?

We will ask you to provide some basic information including your name, address, and mobile number, as well as consent to run a soft credit check to pre-qualify you. This will not have an impact to your credit score. If you pre-qualify for financing, you will be conditionally approved for up to a maximum of $1,200 to put towards your Xbox All Access purchase. Once you confirm your console selection and shipping details, you will see your final monthly payment amount including taxes and shipping, which may be lower than your approval limit. Once you complete the checkout process, RBC will run a hard credit check which may have impact to your credit score. Once your order is complete, you will receive an email from PayPlan^TM by RBC with instructions on how to securely view and manage your loan details and equal monthly payments.

Why was I not able to complete my order after accepting all the financing terms and conditions?

By accepting the loan agreement you have agreed to the terms of the financing subject to final checks. Before checkout is completed, final checks are run. Unfortunately we cannot share a specific reason for why your loan application was declined. Rest assured since your order was not completed, your loan was not issued and there has been no impact to your credit score.

Xbox Game Pass Ultimate Questions

What is Xbox Game Pass Ultimate and what are its benefits?

Xbox Game Pass Ultimate includes all the benefits of Xbox Live Gold, plus over 100 high-quality console and PC games. New games are added all the time, so there's always something new to play. Enjoy exclusive member deals and discounts. Play together with friends on the most advanced multiplayer network and discover your next favourite game. Learn more at https://xbox.com/gamepass.

An Xbox All Access purchase includes 24 months of Xbox Game Pass Ultimate. So, what happens if I have an existing Xbox Game Pass and/or Xbox Live Gold membership when I purchase a console with Xbox All Access?

If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Xbox Game Pass Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

If you're already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.

To check your prepaid balance, go to https://account.microsoft.com/services/. Note, once converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more at https://xbox.com/gamepass.

What happens to my Xbox Game Pass Ultimate membership if I return my Xbox All Access purchase?

If you redeemed the 24-month Xbox Game Pass Ultimate membership prior to returning your Xbox All Access purchase, the 24-months of Xbox All Access Ultimate will be removed from your account at time of return. Note, once your existing Xbox Live Gold and/or Game Pass memberships are converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more at https://xbox.com/gamepass.

I've purchased Xbox All Access. How do I redeem Xbox Game Pass Ultimate?

Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console. Redeem it during initial console setup or later in the Settings app.

To redeem during initial setup:

• • As you set up your new console, you'll be prompted to redeem the Digital Direct offers that come with it. If you decide not to redeem them then, the offers remain on the console until they're redeemed.

To redeem after setup in Settings app:

• • Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console.
• • Press the Xbox button to open the guide, and then select My games & apps > See all > Full Library, and then look under Available offers to see your offers.

What should I do if I purchased Xbox All Access but don't see an option to redeem Xbox Game Pass Ultimate on my console?

If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, please send an email to help@gamestop.ca with your Xbox All Access Order Number and console Serial Number. Our Customer Service team will need to verify your Xbox All Access account and determine next steps.

Does the 24-month Xbox Game Pass Ultimate membership have to go to whoever bought Xbox All Access?

No, anyone can redeem the membership on the console purchased with Xbox All Access.

Order Cancellation / Return / Exchange Questions

Can I return an Xbox One console/bundle purchased with Xbox All Access?

If you would like to return your Xbox All Access bundle, the console in the bundle must be unopened, and the return must be completed within 30 days of your initial purchase. If your purchase was made between November 1, 2020 and December 24, 2020, the console in the bundle must be unopened, and the return must be completed by January 15, 2021. Please read our Return Policy or contact help@gamestop.ca for more information.

Can I cancel an Xbox All Access order?

Our Customer Service team will help you to cancel your order if your order has not yet entered the order fulfillment and shipment process. If you would like to cancel your order prior to shipment, please submit a request with your order number to help@gamestop.ca. If your order has already been shipped, please submit a request with your order number to help@gamestop.ca, and we will provide you with the necessary information to initiate a return after you receive your order.

If I return my Xbox All Access purchase, do I need to take further action to cancel my installment loan with PayPlan^TM by RBC? What happens to my PayPlan^TM for Xbox All Access if I make a return?

Once GameStop processes your return, any applicable partial or full refund will be automatically applied to your PayPlan^TM loan. Any payments made, in excess of your remaining balance, will be returned to your payment account on file. Please allow 10 business days for any applicable credits to be issued.

Can I cancel my Xbox Game Pass Ultimate membership and reduce my payments?

No. The Xbox Game Pass Ultimate membership is included in the Xbox All Access purchase. You cannot cancel your membership and reduce your monthly payment.

Can I exchange my Xbox All Access console for a different product?

No. If the Xbox console you received is defective, you may only exchange it for the same Xbox All Access console.

Repair / Warranty / Hardware Troubleshooting Questions

What happens if my console breaks?

With Xbox All Access, you own the console and 24-month Xbox Game Pass Ultimate membership outright upon purchase. If your console breaks within 30 days, please review our Return Policy for complete details on how to complete a return or exchange. If you have additional questions, please contact help@gamestop.ca.

The Microsoft Limited Warranty covers the Xbox console for one year (90 days for the controller and accessories), irrespective of the length of your financing term. If your console malfunctions after that one-year period (or your controller or accessories malfunction after 90 days), you would be responsible. Please note, monthly payments will continue until the remaining balance on your PayPlan^TM Loan for Xbox All Access is paid in full, even if your Xbox console is not working.

Important Details:

^† Prices vary by console. Taxes may apply. Xbox Game Pass Ultimate: 24-month subscription; game catalog varies over time, by region, by device. Internet access required (ISP fees apply). Membership conversion: your existing Xbox Live Gold, Xbox Game Pass, and EA Play (console) membership(s) will automatically convert to Ultimate at a conversion ratio. See xbox.com/gamepass, https://www.ea.com/ea-play/terms. Game streaming: requires compatible controller (sold separately). Digital Direct: Your digital content will be delivered directly to your console during set-up; no codes required (xbox.com/digitaldirect). Warranty: console is under a 1 year limited hardware warranty (90 days for controller/accessories) regardless of length of financing. (Microsoft Limited Hardware Warranty: https://support.microsoft.com/warranty). See product terms at Xbox.com/XboxAllAccessTerms.

^{^} Qualify for PayPlan^TM by RBC financing and enjoy low monthly payments from $29.99 per month, plus applicable tax, at 0% APR for 24 months with $0 due today (monthly payment example based on a purchase price of $719.76, for an Xbox Series S console and 24 month Xbox Game Pass Ultimate subscription). Lending products are provided by Royal Bank of Canada and are subject to its standard lending criteria. Taxes, shipping and other charges are extra and may vary.

^TM Trademarks of Royal Bank of Canada. Used under license.